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Have a question? Feel free to check out our FAQs below.

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Returns & exchanges

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Frequently Asked Orders & Shipping Returns & Exchanges Discounts & Promotions Product Information Account & Login Shore Club Rewards Bracelet Club Subscription

Frequently Asked Questions

Where is my order? +

You can track your order anytime right here.

Once your order is placed, please allow 1–2 business days for processing. As soon as it ships, we’ll send you an email with tracking info so you can follow along.

With Standard or Free Shipping, delivery usually takes 5–7 business days from the ship date.

Please note that with Standard and Free Shipping, tracking updates can be limited, so you might not see every scan or progress right away.

If it’s been more than 7 business days since your order shipped (in the US), contact us and we’ll be happy to assist you.

My item arrived damaged or broke after a while — what can I do? +

If your item arrived damaged or broke soon after wearing, just reach out with the details and we'll help get a replacement sorted.

Here are a few things to note:

  • We can't replace bracelets that have been cut, shortened, or re-burned
  • Lost or stolen items aren't covered
  • Monthly Club bracelets are special editions and can't be replaced individually—but we'll assign a fair replacement value if one breaks
  • We can only offer replacements for items purchased directly from puravidabracelets.com. For in-store purchases, please contact the original retailer.
What is your return policy? +

We offer free 30-day returns and exchanges for customers in the U.S. and Canada, starting from the date of your purchase. You can start your return or exchange here.

Return and exchange requirements

  • Items must be in original condition, with no signs of wear or damage
  • Must be in original packaging (bracelet cards, pouches, tags, etc.)
  • Returns must be shipped from the same country they were delivered to
  • You'll need your order number to get started

What can't be returned?

  • Custom styles (Bulk Bracelets, engravable styles and personalized styles)
  • Sale items
  • Bracelet Club subscriptions
  • Gift Boxes
  • Sustainable shipping
  • E-Gift Cards


*Please note that original shipping fees aren't refundable.

Why is my discount code not working? +

Let's troubleshoot! Here are a few things to check:

Some items are excluded from discounts

Discount codes don't apply to:

  • Bracelet Club Subscription
  • Bulk Bracelets
  • E-Gift Cards
  • Gift Box
  • Sustainable Shipping
  • Harry Potter Styles
  • Shark Week Styles
  • Sorority Styles
  • Personalized Items
  • Sitewide sales


Fix: Try removing excluded items or apply the code to a different order.

You're using more than one code

Only one discount code can be used per order.

Fix: Go with the better offer and enter just that code at checkout.

A sitewide sale is happening

During promos like "25% off everything," extra codes (including Shore Club rewards) won't stack.

Fix: Enjoy the sitewide savings—no code needed!